Short answer: A garage door emergency is anything that leaves your car trapped, your home unsecured, or a door that could fall. Call (000) 000-0000. Emergency calls get priority, and we offer same-day service across the Bay Area. Until we arrive, keep clear of the door, unplug the opener, and don't try to force it.
What counts as an emergency
- Car trapped inside and you need to get to work, the hospital or a flight
- Door stuck open and you can't secure the house overnight
- Broken spring or cable with the door partly open
- Door off its track or hanging crooked
- Vehicle hit the door and it won't move or close
- Break-in damage to the door, the lock or the opener
- Door falls fast or slams when it closes
Not sure whether yours counts? Call and describe it. We'll tell you honestly if it can wait for a regular appointment.
What to do while you wait
- Keep everyone away from the door, especially kids and pets.
- Unplug the opener so nobody hits the button by accident.
- Don't pull the red emergency release if the door is open or partly open and a spring or cable is broken. The door can drop.
- If the door is closed and the springs are intact, you can usually pull the release and lift the door by hand to get your car out. If it feels very heavy, stop. That means a spring is broken.
- If the door won't close and you need security, lock the door from the house into the garage. We'll secure the garage door when we get there.
What we do on an emergency call
Our first job is to make the situation safe. Then we fix the problem on the spot whenever we can. Our trucks carry springs, cables, rollers, hinges, track, sensors and common opener parts, so most emergencies are fully repaired on the first visit. When a part has to be ordered, like a door section or a specific logic board, we'll secure the door so it closes and locks, get your car out, and come back to finish.
Break-ins and garage security
Garages are a common way into Bay Area homes. After a break-in, we can:
- Repair or replace the damaged section, lock, track or opener
- Add a shield to the emergency release so it can't be hooked from outside through the top of the door
- Replace old openers that use fixed codes (the kind with little switches inside the remote) with rolling-code models that can't be copied
- Clear your opener's memory and re-pair only the remotes you have, if one was stolen from a car
- Install a smart opener that alerts you when the door opens and lets you close it from your phone
Power outage? Read this first
During PG&E shutoffs, your opener won't work unless it has a working battery backup. If the door is closed and the springs are fine, pull the red release cord, lift the door by hand, and lock it back down when you're done. If the door feels very heavy, or you have any doubt, call us. California has required battery backups on newly installed openers since 2019, and we can install one so you're not stuck next time.
Emergency repair questions
Do you offer same-day emergency garage door repair?
Yes. Emergency calls get priority and we offer same-day service throughout the Bay Area. Call (000) 000-0000. Calling gets you help faster than the online form.
What are your emergency hours?
[HOURS]. Call anytime and we'll tell you what we can do.
Is emergency service more expensive?
We'll tell you the price, including any after-hours charge, before any work starts. No surprises on the invoice.
How do I get my car out with a broken garage door spring?
Don't try to lift the door. Without the spring, it's extremely heavy and can fall. Call us. Getting trapped cars out is what we prioritize, and we can usually fix the spring on the same visit.
